The Bond Exchange & Insurance Agency

Our Team

Seasoned Surety Experts

jim moilanen, president

Founder of The Bond Exchange, Jim Moilanen has more than 30 years of experience in the surety industry. Jim has asserted his entrepreneurial spirit to successfully lead the agency in bonding over $8 billion in construction projects. Jim is best known for his superior problem-solving abilities, which has allowed him to enhance surety capacity for numerous contractors while maintaining competitive rates and favorable indemnity terms.

Jim is collaborative in his approach to the business and believes in building long term relationships with his clients and the surety marketplace. This approach has proved successful throughout his career as he maintains numerous client relationships that now span several decades.

Jim began his career in the surety bond industry in 1987 as a contract underwriter for Cigna Bond Services where he later became the master underwriter for domestic and international matters.  Jim then joined Willis Corroon as Vice President of the surety bond department where he established a great reputation with the the constructions community and surety markets.

Education

Western Michigan University
B.A., Business Administration, Industrial Marketing and Economics

Contact Information

Email: jim@suretybondex.com
Office: (949) 461-7000

austin neff, senior vice president

Austin Neff has more than a decade of surety experience and is our lead producer in our newly opened Oakland office. Austin's expertise spans multiple industries including construction, mining, technology, real estate and financial institutions to name a few. Austin has provided surety brokerage services to numerous Fortune 500 companies and has experience negotiating and implementing multi-billion dollar surety facilities. He negotiated one of the largest surety placements in the industry to date which exceeded $4 billion. 

Austin's experience in the construction industry is extensive having worked with numerous contractors and project owners. This has included the implementation of bespoke surety and insurance solutions to manage the risk of subcontractor default.

Prior to joining The Bond Exchange, Austin led the Pacific Northwest region for Marsh where he worked with some of the largest construction, mining and technology companies. Prior to Marsh, Austin worked as a senior underwriter at International Fidelity Insurance Company.
 

Education

University of California, Santa Cruz
B.A., Global Economics and Psychology

Contact Information

Email: austin@suretybondex.com
Office: (510) 454-9930

yung mullick, c.e.o.

Founder of The Bond Exchange, Yung Mullick has more than 30 years of experience in the surety industry. Yung has been essential to the sustained growth of the company through his cultivation of client relationships. Yung provides support and guidance to a wide variety of construction firms and has also demonstrated his broad based surety expertise in the implementation of surety programs for clients in the finance sector.

In addition to his production role, Yung retains responsibility for branding, website advancement and content development. Yung is responsible for the overall business operations and progression of the agency. Yung has facilitated the creation of our commercial surety bond operation Bond911 and developed the transactional e-commerce website for commercial surety transactions.

Yung began his career in the surety industry in 1988.  His surety background includes senior underwriter and bond manager for a national surety provider, senior underwriter for Contractors Bonding and Insurance Company and bond manager for Ulico Casualty Insurance Company. 
 

Education

University of California, Santa Barbara
B.A., Math and Economics

Contact Information

Email: yung@suretybondex.com
Office: (949) 461-7000


jennifer palmer, marketing director

In her role, Jennifer maintains responsibility for the company’s marketing strategies and the overall business administration of the agency. Jennifer has held numerous roles at The Bond Exchange and has extensive experience working with both clients and surety companies. Through her experience, Jennifer has focused on the development of long-term strategies that support the continued growth of the agency, ensuring client satisfaction across all divisions of work-flow.

Jennifer joined The Bond Exchange in 2015. Prior to joining The Bond Exchange, Jennifer functioned as a team member of a top-ranked global construction law firm.  She continued in the construction industry as an office administrator for both an electrical contractor and general contracting firm. 

Education

California State University, Long Beach
B.A., Liberal Studies

Stephanie Hoang, Producer

An experienced surety bond producer, Stephanie has a proven track record of success in the industry. She has a strong work ethic, stellar organizational skills and invaluable relationships with both clients and underwriter’s, Stephanie offers exceptional support to both our construction and commercial clients base. Her wealth of surety knowledge and expertise in the industry has played a vital role in the continued growth and achievement of the agency. 

Stephanie began her position with The Bond Exchange in 2016 after developing an extensive surety resume. Stephanie has successfully worked in the surety industry since 2001, she is a licensed broker, expert in small business surety bond administration and offers extensive support solutions for the overall growth of the agency. 

 

 


robyn kargari, senior account manager

Robyn is the primary customer service advocate for the commercial division of The Bond Exchange.  Robyn is responsible for service, execution, resolution and training of our transactional business team. Robyn has responsibilities as the lead executive, assisting with contract submissions and commercial surety billings, reconciliation and renewal.  Robyn has optimized management of the transactional business by implementing an efficient direct bill program.  Robyn participates in the development of commercial marketing strategies, implementation of new commercial surety bond opportunities and assists with content development for transactional business.

Robyn joined The Bond Exchange in 2013 as an account executive. Robyn is an expert is customer relations and staff management.  Her past experience includes project management for a Pacificare Health Plans, program manager for Pacificare Dental and Vision, and account management for Beech Street PPO.  Robyn has a strong work ethic, excellent relationships with both clients and underwriters and is a reliable manager with excellent communication and problem-solving abilities.

Education

California State University, Long Beach
B.A., Health Care Administration

irene luong, senior account manager

Irene is a vital asset to The Bond Exchange as the leading contract bond administrator and prime accounting executive.  Irene’s responsibilities include execution, approval, correspondence and management of all contract submissions, she directly communicates with both clients and underwriters to ensure compliance of contract documentation.  Irene provides stellar customer service support related to bond approval, document flow, financial updates and billings.  Her extensive experience in customer relations, and client service is fundamental to the guiding principals of The Bond Exchange. 

Irene began her career with The Bond Exchange in 2017 and quickly progressed as the leading supervisor for all contract administrative functions and accounting work flow.  Prior to joining The Bond Exchange, Irene gained industry experience as a bond administrator for a Southern California surety agency from 2009-2013.  Irene also held a government position with the State of California, Department of EDD and functioned as an employee program specialist.  Irene is SBA proficient and fluent in Vietnamese.


Education

California State University, Long Beach
B.A., Business Management


Sheree Parsons, Account Associate

Sheree is part of our commercial surety team and is responsible for responding to the needs of our commercial surety clients. This includes preparing submissions, providing quotes and approval terms, processing renewals and administering client payments. Sheree has exceptional interpersonal skills that allow her to connect with our clients and provide guidance through an often unfamiliar process.

Prior to joining The Bond Exchange, Sheree worked as a commercial processor and documentation specialist at a local surety agency. She has previously worked in the real estate industry and holds licenses as a Real Estate Broker, Mortgage Broker and Notary Public.

daisy reyes, account associate

Daisy is responsible for assisting with overall bond flow of the agency.  Daisy works closely with our construction and commercial transactional teams to manage the workflow of our business. She has excellent attention to detail and a strong interest in better understanding the nuances of the industry.

Daisy joined The Bond Exchange in 2018 and has past experience in marketing, communication, teamwork and project research having worked in real estate sales and for an Orange County based law firm.  She assisted with marketing strategy and follow up, file flow and organization, as well as extensive summary writing of legal content.  

Education

University of California, Irvine
International Studies Major Candidate